Classic Stone LLC, Indianapolis

“Most of our retailers and designers are quite satisfied with our level of service, our pricing and our craftsmanship,” he says. “By being able to offer a high level of product at a reasonable price and just doing what we say we’re going to do, we’ve retained our client base.”

With all those considerations, Marsh admits it’s a lot to manage.

Click to enlarge“We’re just trying to keep the wheels on the track,” Marsh says with a laugh. “We’ve expanded in kind of a hurry and we probably haven’t gone out and hired the personnel we need. Now, everyone is trying to do more than what we did two years ago.

“We had thought 2010 and 2011 would be treading-water years, but 2010 was a very good year. We’re in a position where, when the economy turns around and the market turns around, we’ll be ready to grab even more market share.”

“We’ve got so much potential but only so many hours to commit to our growth strategies,” adds Norris. “But, it’s that slow growth that has allowed us to weather the economic storm our country’s been hit with.

“We’re coming out of it stronger than ever and poised to take advantage of all the opportunities out there today and in the future.”

This article initially appeared in the February 2011 print edition of Stone Business. ©2011 Western Business Media Inc.

Get the best in insightful and informed coverage of the stone industry every month with Stone Business magazine. Sign up for a free subscription (or renew your current account) and don’t miss a single issue – just click here.