Author: Emerson Schwartzkopf

Path Of Least Resistance (October 2006)

By Tom McNall

  Last month, we talked about when mediums didn’t mix and how to “wrap it up” for protection. This time, let’s delve a little further into the Wetness Protection Act that all in the natural-stone restoration business should be making as standard in the industry to protect themselves and their customers.

Mid-Year 2006: More and … More

By Emerson Schwartzkopf

  Maybe, just maybe, the dimensional-stone roller coaster is finally cresting the incline, and the steady growth of imports will give way to some exciting ups-and-downs before settling down on a nice, flat track.
  The reality, in the first half of 2006: fat, fat chance.

Learning From My Mistakes

By Jason Nottestad

When you’re in the stone business for long enough, you learn that mistakes are inevitable and expensive. If you want your company to stay in business, it’s important to learn enough from those mistakes to never make them again.

Cut The Dust and Customer Fuss, Part II

By Jason Nottestad 

For the total quality of the countertop experience, jobsite cleanliness is an important component. Last month, we talked about doing as much messy work in the shop and finishing a cook top cutout onsite. Now, let’s look at drilling holes, cutting the backsplash, and cleaning up the jobsite to leave it as neat – or better – than the installer found it.

Cut The Dust and Customer Fuss, Part I

By Jason Nottestad

With stone countertops, it’s the quality of the final product that that will make or break a job. A mis-measured or broken piece never makes a builder or homeowner happy, but (most of the time) people know the fabricator or installer is going to correct any errors that have been made; clients have an amazing capacity for patience when they understand the end product is going to be of high quality.

Cabinet Conundrums

By Jason Nottestad

While the past decade has seen the quality of cabinets improve, the same can’t be said of cabinet installation crews. And that’s a problem for countertop installers.